TeleMobile is a fully managed end to end service for mobiles, including Smartphones and Tablets.
TeleMobile uses fully integrated processes and tools to track assets, users, call usage and application usage.
This is achieved through integration of Mobile Device Management (MDM), TEM, Mobile Fleet Management (MFM) and Mobile Ordering. It is important to align assets, users and costs as many organisations now have mobile fleets with asset values into the $Millions.
Our Service Delivery is provided to the client through an Agreed set of Processes.
Our preferred MDM partner is Microsoft, where we utilise the Intune platform.
We have developed the TeleOrder ordering portal to allow mobile hardware and services to be ordered from any number of selected suppliers, and for Service Requests to be placed via a single user friendly and intuitive online portal.
TeleOrder provides a single process to order from any of your providers using a customised Online Catalogue that includes inbuilt Workflow (with email notifications).
TeleOrder is able to be integrated with existing procurement/approval systems or processes (eg vFire).
The same system can be used for all Orders and MACS such as:
The procurement of Mobiles and accessories is a very labour intensive process that consumes a lot of internal resources. TeleResult have designed a number of services and tools to make this process easy and reduce internal support requirements. Our Service interworks with any Carrier/Service Provider or even a mix of Carriers/Service Providers.
Mobile Procurement includes the following:
TeleResult Carrier Agnostic Online Ordering Portal includes:
The portal is available via a secure login with agreed access privileges.
TeleResult will maintain a Product Catalogue that includes:
Features of catalogue include:
TeleResult will provide an order management system that allows online status of all orders. For orders not completed, back order, shipment and courier tracking information will be available.
Whilst an order is in progress TeleResult will provide updates via email on:
Mobile Device Management (MDM) via Microsoft Intune
TeleResult can provide resources and services to deliver to our clients a fully managed Mobile Device Management (MDM) environment using Microsoft Intune, which is part the Microsoft EMS suite. Clients may already have access to Microsoft EMS licenses, or can easily add to existing license arrangements.
TeleResult (and its partners) can also undertake all professional services to fully implement and integrate the relevant components of the Microsoft EMS suite for the Client and provide ongoing management of the EMS suite.
MDM Onboarding & Management - Provision of services to enroll existing or new services into MDM platform and ongoing management of devices including retirement of devices.
Mobile Fleet Management (MFM)
Our detailed MFM Services include the following:
Full range of Pre-Staging Services is offered, this can be either “physically” (ie device comes to TeleResult offices) or “over the Air” (using Apple DEP or similar) and can include:
Our service also includes an advanced Stock and Asset Management service that includes maintaining a detailed Asset database. TeleResult can also manage an agreed level of stock on behalf of the Client for:
The above will be managed in accordance with the Agreed Processes.
As part of our service TeleResult will process repairs and warranty claims in accordance with the Agreed Processes.
Repairs will be undertaken by approved repair centres or as a warranty replacement via the Manufactures distribution channel.
Mobile Application Management (MAM)
Our MAM Service provides the following key functions for simplifying the deployment, management of mobile apps regardless of their type:
The level of MAM service needs to be defined and costed prior to deployment.
Mobile Service Assistance
Managing Mobile Fleets is hard work. That is why we have a number of services to assist you to manage your mobile services. TeleResult can provide you with resources to undertake the following tasks:
These requests are all facilitated by our TeleOrder portal
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